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Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges may vary based on your location and the size of your order. During checkout, you’ll see the final shipping cost before making the payment. We often offer free shipping on select products or orders above a certain value.
How long will delivery take?
Delivery typically takes 3–7 business days depending on your location and product availability. We’ll share a tracking link once your order is shipped so you can monitor its progress.
What exactly happens after ordering?
After placing your order:
You’ll receive a confirmation email with your order details.
Our team will process and pack your item with care.
Once shipped, you’ll get tracking information to follow your delivery in real time.
Do I receive an invoice for my order?
Yes, absolutely. A digital invoice will be sent to your registered email after the order is placed. You can also download it anytime from your account dashboard.
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If you’re referring to a placeholder or unsure about a specific term, feel free to contact our support team for clarification. We’re here to help with all your eyewear queries!
Payment Infomation
When the order payment is taken of my bank account?
Payment is typically deducted immediately after you complete your order at checkout. You will receive a confirmation email once the transaction is successful.
What is wishlist?
A wishlist is a feature that lets you save your favorite products to view or purchase later. It’s a convenient way to keep track of the styles you love without adding them to your cart right away.
What should I do if I receive a damaged or wrong product?
We’re sorry if that happens! Please contact our customer support within 48 hours of receiving the item. Share photos of the product and packaging, and we’ll quickly assist with a replacement or refund.
Can I change or cancel my order?
Yes, you can change or cancel your order before it is shipped. Once the order has been dispatched, changes or cancellations may not be possible. For urgent help, contact our support team as soon as possible.
What is "package tracking" in my orders?
Package tracking allows you to follow your order’s delivery status. Once your product is shipped, we’ll provide a tracking number and link so you can monitor where your package is in real-time.
